- Exploring the Path to Collaboration - Introducing Cisco Unified Communications Manager and Initial Parameters - Exploring Endpoints and the Registration Process - Exploring Codecs and Call Signaling - Managing Users in Cisco Unified Communication Manager - Describing a Basic Dial Plan - Describing Class of Service - Enabling Endpoints and Features - Describing the Cisco ISR as a Voice Gateway - Exploring Cisco Unified Communication Manager Media Resources - Reporting and Maintenance - Exploring Additional Requirements for Video Endpoints - Describing Cisco Unity Connection